Cancellation & Refund Policy

1. Order Cancellations

You can cancel an order for a full refund at any time before it has shipped. Email oneexotic1x@gmail.com with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled — it falls under the return process below instead.

2. Returns — 30-Day Window

We accept returns within 30 days of delivery. To be eligible:

• The item must be unworn, unwashed, and undamaged.
• Original tags must still be attached.
• The item should be returned in its original packaging where possible.

To start a return, email oneexotic1x@gmail.com with your order number and the item(s) you'd like to return. We'll confirm the return and provide next steps.

3. Return Shipping

For change-of-mind returns, return shipping is the customer's responsibility. If an item arrives damaged, defective, or incorrect, we cover the return shipping cost — see Section 5.

Return address: WH4V+C9M, 15th Cross Rd, 5th Phase, J P Nagar Phase 5, J. P. Nagar, Bengaluru, Karnataka 560078. We'll confirm this when you initiate a return.

4. Refund Processing

Once we receive and inspect your returned item, we'll process your refund to the original payment method via Razorpay within 5–7 business days. Depending on your bank, it may take a few additional days to reflect in your account.

5. Damaged, Defective, or Incorrect Items

If you receive an item that's damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos of the issue. We'll arrange a free replacement or a full refund, including return shipping, at no cost to you.

6. Non-Returnable Items

Any item marked as final sale at the time of purchase is not eligible for return unless it arrives damaged or defective.

7. Contact

Questions about a cancellation, return, or refund? Email oneexotic1x@gmail.com with your order number and we'll help.